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SERVICE AND AFTER SALES ASSISTANCE
In addition to its traditional system integrator capability, SEANET has developed over a period of several years a high level of expertise for the implementation of “TURNKEY” projects for its valued customers.
SEANET offers a wide range of planning, Design, Installation and after-sales services that ensures all customer obtain the maximum financial benefits from deploying a network using SEANET solutions and equipment.
SEANET Human resources are composed of highly professional engineers and technicians who possess an extensive knowledge of digital technologies in addition to an in-depth understanding of the product operational characteristics.
AFTER SALES ASSISTANCE
SEANET has established a substantial and well-structured after-sales support team, offers the following Services:
Technical Help desk
Standard (working hour) or extended technical help desk service. Customers are issued with a help desk contact number to assist customer’s technicians and engineers resolve technical problems.
Emergency Call Out
In the event of a serious equipment malfunction, customer are issued with a contact number to request emergency assistance and support in the field from a senior SEANET supervisory engineer.
Post Design/ Maintenance Support Services
On-going in-country logistical and technical support for installed equipment/systems, are available from SEANET field engineers who will provide onsite assistance with trouble shooting.
Swap Repair Services
Warranty and extended warranty “Swap Repair” services are available.
Remote Monitoring Service
A range of services can be offered to assure the availability of a customer’s wireless network through our network operation centre (NOC). Through the application of powerful software tools, via dedicated landlines, via the internet or via mobile phone technology, SEANET engineers can monitor the health of a customer’s network either pro-actively or reactively, as specified by the customer.
ACCOUNT AND PROJECT MANAGEMENT
SEANET has established a team of account managers and project managers who are dedicated to major customers. The managers are responsible for the coordination of all activities that are required to achieve customer satisfaction.
Typically, these offer a single point of contact with high level commercial and project management within an organization.
The SEANET account managers have direct access to SEANET decision-making personnel in technical, support and operations area, in addition to access and interface with local resources and/or SEANET subcontractors. The preceding management structure provides one of the key factors in delivering projects successfully and on time.
SEANET can easily integrate third parties’ equipment in its solutions. This provides our customers with one single point of contact for all their needs.
NETWORK PLANNING
SEANET Network and Engineering Department consists of engineers who have gained extensive experience in IP Multimedia, telecom, networks security and radio propagation theory. The Crew has developed the capabilities and skills to design the best practice network solutions that include, but are not limited to, link budget calculations, Packet loss, Latency, Transcoding, RF frequency planning and the reduction of intra-system interferences.
INSTALLATION AND MAINTENANCE
SEANET has developed extensive experience over a long period of time for the installation of profitable network systems through the reduction of roll-out time for customer’s network. Additional professional services which are also available from SEANET are the implementation of site infrastructures.
SEANET possesses the flexibility to either use internal professional installation teams or alternatively engineers are available to co-ordinate/ Supervise local personnel during survey, Installation and commission activities at the customer’s promises.
Moreover, in order to obtain the most effective and efficient operational performance, SEANET has developed the capability to structure and manage preventive and corrective maintenance programs. In support of the maintenance programs previously identified, SEANET has the ability to provide hands-on technical expertise that will ensure all project objectives are delivered within the required timeframe.
SEANET offers a wide range of training services covering installation, operation and maintenance for all of its.
Training course consist of both theoretical and practical aspects with hands-on experience of equipment testing and maintenance routines. All the course are provided by highly professional and experienced technicians. The courses may be conducted at the SEANET House (Vibhawadi Tower) or at a suitable location that is preferred by the customer
TOTAL SUPPORT
SEANET is able to offer a packaged total support service to a customer’s wireless network, whether simply a few links of radio or a complete region or country. By tailoring a package specially for the customer that includes technical telephone support, on-site engineering, provision of spares and repairs together with dedicated 24/7 NOC monitoring and fault diagnostic service. SEANET is able to offer the customer a powerful assurance of network availability for a single fixed, pre-annum fee, thereby effectively removing risk from the customer.